How to Order

SHIPPING / ORDERING / RETURNS

HOW TO FIGURE SHIPPING CHARGES

We do not ship out each item individually.  This would be far too costly to you.  We pack as many items as we safely can into one box to reduce your shipping costs.  This makes each order unique and difficult for you to calculate exact charges.  You can call us on our toll free number, email us or fax us to get an estimate before we actually ship your order.  Our loyal customers know and trust that we always use the most economical method of shipment.

If you are located in ND, SD, NE, MN, WI, IA or northern IL, we use a parcel service called SPEE DEE.  They are very inexpensive and usually provide one-day service.  Anywhere else in the continental US, we will use UPS or USPS.  We have UPS hundred weight service available also.  We have negotiated great freight rates if it is necessary or feasible to ship by truck. We will also use any other means you may desire such as express mail or overnight UPS.

If you are in Canada please use USPS for your shipping option to avoid costly tarrif and tax fees, above the caculated cost of shipping through our web site. If you choose to ship with UPS into Canada you will be charged accordingly to cover these extra fees.

Please contact us with questions regarding shipping calculations or the shipper we will use for your order.  Call 1-800-342-4811 between 8 am and 4pm Monday thru Friday, fax us at 1-507-896-4134 or email us at bbhoney@acegroup.cc

SALES TAX

We are required to collect sales tax on all orders picked up in Houston, MN or delivered to a Minnesota address.  In this case, if you have a Minnesota ST-3 exempt form filed with us prior to your order, you may be exempt from tax on most items.  If you would like to file this form, you can download the form, we can send you one or you can go online and get the form off the Minnesota Sales Tax site.  We do not collect sales tax for items shipped to other states. 

PAYMENT

We accept VISA, MasterCard, Discover debit or credit along with personal checks, money orders or cash.

If you choose to send in your order with a personal check, please be advised: Any checks which are returned by your bank for insufficient funds will be charged $25.00.

If there remains an unpaid balance, a 1.5% per month service charge will be applied beginning 30 days after shipping date.

Please make sure to provide us with a phone number if you use credit cards in case we have trouble processing your card.  Overpayments of $10.00 or less will be held as a credit on your account; others will be returned to you by check.

Any orders shipped on account must be pre-approved and those orders are due and payable upon receipt of your order.

RECEIVING / RETURNING / BACKORDERED MERCHANDISE

Please open all boxes when you receive them to make sure you received what you ordered and that there is no damage.  If there is damage, save all packing materials and contact us immediately.  We will assist you with filing damage claims with the shipper.  If you do not receive part of your order let us know immediately.  All products are shipped FOB shipping point which means they become the property of the customer when placed aboard the shipper of your choice.
 
If you choose to return merchandise please fill out the form that will be in the box completely and return it with the merchandise.  This must be done within 30 days of the invoice date.  Medications, consumables ( candy, honey stix, gum, personal care items, bee feed), chemicals, books and custom printed labels are not returnable.  Return shipping charges are your responsibility and returned goods may be subject to a 15% restocking fee.

If part of your order is backordered we will automatically ship it at the earliest possible date and any additional shipping charges will be charged to you.  If you would like us to hold your entire order until all products are in to save shipping charges, let us know. 

PRICES

Due to conditions beyond our control, prices are subject to change without notice.  We will try to keep pricing on this site as current as possible but some changes may occur.  We will notify you only if a significant change has occurred.  Please feel free to confirm prices at any time.  We are not responsible for typographical errors as they may occur in our catalog or on this site.

SPECIAL ORDERS

All special orders of merchandise not normally sold or stocked must be prepaid in full and are not returnable.

GUARANTEE

We will handle all claims within manufacturer’s guarantees, as well as our personal guarantee to replace or refund your money.  If merchandise is not satisfactory upon receipt, return it within 10 days, post paid, unassembled, unused and packaged as shipped.  This warranty does not cover any damage to equipment arising from alteration, abuse or use of product for other than its intended purposes.  There are no implied or expressed warranties.